Shipping Policy

At Les Petits Bantus, we do everything we can to ensure that your orders are shipped quickly and securely. This shipping policy details the procedures for processing, shipping, and receiving products purchased through our website, lespetitsbantus.com.

Shipping Areas

We ship to France, Belgium, Luxembourg, Switzerland, the United Kingdom, the European Union (EU), French overseas departments and territories (DOM-TOM), Canada, South Africa, and the United States.

Processing Times

Orders are processed within 24 to 48 business hours after payment is received. Once your order has been shipped, you will receive a confirmation email containing a tracking number.

Carriers Used

• Mondial Relay: Pickup point delivery (France, Belgium, Luxembourg, EU)

• Colissimo: Home delivery (France, DOM-TOM, Switzerland, United Kingdom, Sweden, Ireland)

• Delivengo: Home delivery (Canada)

• FedEx: United Kingdom

• UPS: United States

Shipping Costs

France

• Mondial Relay: €4.95 – free shipping on orders over €50

• Colissimo home delivery: €5.95

Belgium & Luxembourg

• Mondial Relay: €4.95 – free shipping on orders over €50

• Colissimo home delivery: €8.95

European Union (EU)

• Mondial Relay: €6.95

• Colissimo home delivery: €9.95

Switzerland

• Colissimo home delivery: CHF 8.50 excluding VAT – free shipping on orders over CHF 100

United Kingdom

• FedEx home delivery: €9.95 excluding VAT

• Recommended maximum order value: €150 (to help avoid customs charges)

Sweden & Ireland

• Colissimo home delivery: €9.95

Canada

• Delivengo:

  • €14.95 up to 0.99 kg

  • €27.10 from 1 to 1.99 kg

United States

• UPS Express: €30

DOM-TOM

• Colissimo home delivery: €9.95 excluding VAT

Estimated Delivery Times

• France (Colissimo): 3 to 4 business days

• France (Mondial Relay): 3 to 5 business days

• Belgium & Luxembourg (Mondial Relay): 4 to 6 business days

• EU (Colissimo): 4 to 6 business days

• EU (Mondial Relay): 5 to 7 business days

• Sweden & Ireland (Colissimo): 3 to 6 business days

• Switzerland: 4 to 7 business days

• United Kingdom: 4 to 8 business days

• DOM-TOM: 6 to 9 business days

• Canada: 8 to 10 business days

• United States: 3 to 4 business days

Shipping Outside the European Union

For orders shipped outside the EU, customs duties, VAT, or local taxes may apply upon delivery. These charges are the responsibility of the customer.

Switzerland

• Swiss VAT: 7.7%

• Customs duties may apply depending on the value of the parcel

United Kingdom

• UK VAT: 20%

• Customs duties may apply for orders over £135 (~€150)

• We recommend splitting your orders to avoid additional costs

Canada & United States

• Canadian federal or provincial taxes

• Import and handling fees (depending on the carrier)

DOM-TOM

• Local VAT + sea tax (octroi de mer), depending on the department or territory

Delivery Issues

Delivery & Carrier Responsibility

Orders are shipped via Mondial Relay, Colissimo, or any other carrier offered at the time of purchase.

Delivery times provided are estimates only and are based on information supplied by the carriers.

Once the parcel has been handed over to the carrier, Les Petits Bantus shall not be held responsible for any loss, theft, damage, or delivery delay.

In the event of a problem, we recommend contacting the carrier directly using the tracking number provided. However, we will do our best to assist the customer with their claim.

Les Petits Bantus will only be able to resend an order if the parcel has been officially declared lost by the carrier and no other solution has been found.

The customer is responsible for providing accurate delivery information. In the event of an incorrect address or a returned parcel, reshipping costs will be the responsibility of the customer.

The customer has 30 days from the date the parcel is returned to contact us and request reshipment.

After this period, the order will be considered abandoned and will no longer be eligible for either a refund or reshipment. The products will be returned to stock and made available for sale.